4 Ways that Customer Success Drives Technology Engagement

Posted by Gaby Isturiz on October 3, 2017 at 1:56 PM

How many times has this scenario played out?

Your firm invests considerable time and resources into selecting and deploying a new technology solution that has considerable potential to improve your organization, only to have your users quickly abandon it or ignore it all together.

Topics: Adoption & Engagement, customer success

The Role of the Firm's Leadership in Achieving Timekeeping Success at Sterne Kessler

Posted by Gaby Isturiz on March 8, 2017 at 11:59 AM


Now, more than ever before, law firms depend on the leadership of their CFOs beyond fiscal responsibilities. Technology has brought about several changes in how finance professionals define and deliver value within their organizations. A recent article published by Ernst & Young stated “The role of the CFO will, as a result, become more complex and more unforgiving, but with new dimensions that make it ever-more interesting and rewarding. Organizations will look to CFOs to offer innovative solutions to business issues, when in the past creativity might well have been discouraged. CFOs are no longer just seen as the ‘No. 2’ in the organization, but as the partner of the CEO and board.” Perhaps no one understands this better than Tom Annick, CFO of Sterne Kessler.

Topics: Adoption & Engagement, CFO

How a Full Service Law Firm Leveraged a Successful Mobile Timekeeping Solution Rollout

Posted by Gaby Isturiz on April 29, 2015 at 9:03 AM

Hawkins Parnell Thackston & Young (HPTY) leveraged mobile time entry to increase accuracy and reduce time leakage.

As they say, the struggle is real. Frequent rejections due to a complex billing process are common among the nation’s top law firms. Hawkins Parnell Thackston & Young (HPTY) was no exception.

Topics: Adoption & Engagement

Global Law Firm Harnessed the Competitive Nature of Attorneys to Achieve Firm-Wide Mobile Time Entry Adoption

Posted by Gaby Isturiz on March 18, 2015 at 2:49 PM

Indianapolis-based law firm, Krieg DeVault, leverages attorney competitiveness to drive timekeeping accuracy and compliance.

Mostly every law firm is faced by the challenges that come along with new technology adoption. When new technology lands in the hands of busy attorneys, it is often met with resistance. Why? The reason is surprisingly simple: new technology initiates a change in habit.

Topics: Adoption & Engagement

The Fail-Proof Engagement Strategy to Drive Law Firm Success

Posted by Gaby Isturiz on February 4, 2015 at 12:00 AM

How engaged are the attorneys, support staff and other employees at your firm?

There is an abundance of research that demonstrates that happy and engaged workers are more efficient, productive, perform better and earn a higher paycheck.

Topics: Adoption & Engagement