Introducing a new technology to attorneys can be challenging. After all, attorneys have been burned many times by solutions that are inefficient, overly complicated and ineffective. This has led to a perception that attorneys are unwilling to adopt new technology. At Bellefield, we've found this to be a major misconception. In our experience, attorneys enthusiastically embrace new technology - so long as it is actually adding value to their processes.
One of the best examples of this is the pilot and rollout of our mobile time entry solution, iTimeKeep, at Saul Ewing. While perusing the latest issue of ILTA's Peer-to-Peer magazine, I came across this excellent case study written by Sherri Beltz, Saul Ewing's User Support Manager.
Sherri begins the case study with one of her initial thoughts as she began the iTimeKeep Pilot:
“There’s no need for training,” they said. Having spent decades as a training manager, I expect this statement and always have an argument against it ready since I know all too well the havoc it can wreak on a helpdesk. The unexpected thing this time, however, was the source of the statement: not my firm, but the software vendor itself — Bellefield. Could it be true?"
- Got started with a pilot rollout
- Gathered attorney feedback and used that to plan a firm-wide roll out
- Planned a "go live" with minimum training
- Implemented the Engagement Program
- What's next
Many thanks, Sherri, for sharing your story. We're so proud to work with you and Saul Ewing!