This is an excerpt from our case study on iTimeKeep, titled “The Secret to Successful Timekeeping, as Practiced by Parsons Behle & Latimer.” Check out the entire case study here.
Parsons Behle & Latimer is primarily a litigation practice today, but has a rich history of working in the areas of mining and natural resources since its founding in the 1800s. The firm is based in Salt Lake City, but has offices in several U.S. cities and works on-location at a number of secure client sites. Tatiana Subbotin works on the firm’s accounting team and is charged with optimizing the firm’s business processes. She works on-site at a secure client location along with a large team of attorneys.
As a firm, Parsons is extremely dedicated to maintaining accurate time cards through contemporaneous timekeeping. However, working at a secure site presented a number of timekeeping challenges since internet access was extremely limited. The workaround was messy and impacted timekeeping performance at the firm. Subbotin explained: “We were having a lot of issues with time entry. The client office that the attorneys work from is highly secure, therefore there is limited internet access. Time was recorded in spreadsheets, which were sent back to the firm for processing by various support staff people. As you can imagine, there was a lot of data input error and time lags due to delays in sending the time records or availability of staff to process time entries. Time was lost, not entered, or entered late.” As it always does, these inefficiencies in the timekeeping process took its toll on the firm’s performance.
In seeking a time entry solution that would allow the firm to embrace an efficient time entry process and minimize the number of touches on each time record, Subbotin identified iTimeKeep as the best solution for the firm, as it would allow timekeepers to enter their own time and would allow the firm to transition from one accounting system to another without disrupting attorney time entry.
Since its launch, Parsons’ timekeeping velocity (the time it takes to record an entry since the even happened), which was initially several days has been decreased to less than one day, which means that Parsons has achieved true contemporaneous time entry, the holy grail for law firms.
How did they do it?